Buick Brand Scores Number One Spot for Customer Satisfaction

Not to toot our own horns, but Buick was recently rated number one in the J.D. Power 2014 U.S. Customer Service Index StudySM among mass-market brands

“Our dealers have an excellent focus on putting our customers first,” said Duncan Aldred, U.S. VP of Buick and GMC. “Not only have Buick dealers committed to or completed overhauling their facilities, but they’ve shown that continuing a positive customer experience is a top priority.”

In the study, J.D. Power assesses customer satisfaction in five key areas: service quality, service initiation, service advisor, service facility, and vehicle pick-up. Are you catching the theme?

With a score of 835 out of 1,000 – well above the average score of 797 – it’s clear to see that Buick is dedicated to delivering quality vehicles and quality service for those vehicles to customers.

The same is true for us here at Warsaw Buick GMC. We take pride in our 4.8 out of 5 star rating that you, our customers, have awarded us in your online reviews. Please let us know how we can continue to be of service to you.

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